Shipping

Plant Dispatch

Due to quarantine laws plants cannot be shipped to Tasmania or Western Australia. Plants are  dispatched everyday of the week. We may hold back an order if we believe that a public holiday or extreme heat conditions could impact the quality of the plants. We will notify you via email when your plants have left the nursery. The product will be shipped using the most appropriate shipping method including post or courier.

Free Click & Collect

A full compliment of our plants is availble in store at We Know Pets Bowral, NSW. Please select 'Pickup in store' at the checkout to collect your order. The staff will normally have the order ready within a few hours.

Get directions here.

Dry Good Dispatch

All other dry goods are dispatched on the next business day, unless advised otherwise. The product will be shipped using the most appropriate shipping method including post or courier. 

In cases where a product ordered is out of stock or may be delayed, we will contact you via email with an estimated date or arrival and provide you with an alternative product where appropriate or cancel the order and provide a refund.
You must notify us within 24 hours if there is a problem, otherwise any claim may/will  be rejected at our discretion.

Delivery of Products

Deliveries from We Know Water Gardens are sent on an “authority to leave” basis, and we cannot accept any responsibility for goods after arrival.
We pack our orders including plants with great care, but should they arrive damaged contact us via email within 24 hours of receipt, so we can verify and rectify any issues.

Our Plants are ready to place into your pond so as soon as possible after they arrive, fit their floating ring and allow the plants to float in the pond or in a container of water.

We recommend you add the plants to their water location as soon as you receive them to reduce the stress from travel. Although we ship our plants in tip top shape, in some cases they may take a few days to settle & recover from their travel.