How We Pack & Ship Your Pond Plants

Buying live pond plants online can feel like a leap of faith. Will they arrive healthy? Will they dry out? Will they survive the journey?

While the nursery evolves and grows, we've spent years refining our packing process so your plants arrive fresh, healthy and ready to thrive. Every order is packed by hand with the same care we'd use if we were taking the plants home ourselves.

Every Plant Is Individually Protected

Unlike many online retailers, we don't simply place your plants loose in a box.

Each pond plant is:

• Carefully inspected before packing.
• Individually sealed in protective plastic to retain moisture during transit.
• Securely taped to prevent movement and minimise handling damage.
• Wrapped in a purpose-designed cardboard support that protects the foliage and keeps the plant secure throughout its journey.

This careful preparation helps ensure your plants arrive in excellent condition.

Packed to Travel Safely

Once your plants are individually prepared, they are carefully arranged inside sturdy shipping cartons.

Floating pond plant rings are packed securely with your order, and each box is clearly labelled:

• Fragile
• This Way Up

These labels help encourage careful handling during transit and protect your plants on their journey.

While we take every possible care to ensure your pond plants arrive safely and in excellent condition, occasional delays or damage can occur during transit that are  beyond our control. If this happens, please contact us as soon as possible. We'll work with you to resolve the issue quickly!

A Labour-Intensive Process

Packing live pond plants takes considerably longer than packing ordinary garden products.

Every order is prepared by hand, with each plant individually wrapped, protected and checked before leaving our nursery.

It is a time-consuming process, but one we believe is essential to ensure your plants arrive looking as healthy as when they left us.

Why Our Shipping Costs What It Does

Shipping live plants isn't the same as posting a book or a garden tool.

Your shipping cost helps cover:

• Premium packaging materials.
• Moisture protection for every plant.
• Purpose-designed cardboard plant supports.
• Strong shipping cartons.
• Careful hand packing by our experienced team.
• Extra handling required for live plants.

We don't cut corners when it comes to getting your plants safely to your door. Learn more about shipping here.

Shop with Confidence – Our Two-Week Thriving Guarantee

We're passionate about supplying healthy, high-quality pond plants, and we want you to feel confident when ordering from us.

That's why every live pond plant is backed by our Two-Week Thriving Guarantee.

If you've followed our planting and care instructions and your plant doesn't thrive within the first two weeks of arrival, simply get in touch with our team. We'll work with you to understand what happened and, where eligible under our guarantee, arrange a suitable resolution.

Our goal is simple—to deliver healthy pond plants that arrive ready to grow.

Thousands of customers across Australia have trusted us to supply their ponds, and we're proud that so many comment on how fresh, healthy and well packed their plants are when they arrive.

Whether you're ordering one plant or creating an entire water garden, we'll take the same care with your order every step of the way.