Plant Dispatch
Due to quarantine laws plants cannot be shipped to Tasmania or Western Australia. Plants are only dispatched on Monday’s and Tuesday's to limit the time in transit. The product will be shipped using the most appropriate shipping method including post or courier.
Dry Good Dispatch
All other dry goods are dispatched on the next business day, unless advised otherwise. The product will be shipped using the most appropriate shipping method including post or courier. Where a combination of plants and dry goods are ordered, all goods will be shipped either Monday or Tuesday.
In cases where a product ordered is out of stock or may be delayed, we will contact you via email with an estimated date or arrival and provide you with an alternative product where appropriate or cancel the order and provide a refund.
You must notify us within 24 hours if there is a problem, otherwise any claim may/will be rejected at our discretion.
Delivery of Products
Deliveries from We Know Water Gardens are sent on an “authority to leave” basis, and we cannot accept any responsibility for goods after arrival.
We pack our orders including plants with great care, but should they arrive damaged contact us via email within 24 hours of receipt, so we can verify and rectify any issues.
Our Plants are ready to place into your pond so as soon as possible after they arrive, fit their floating ring and allow the plants to float in the pond or in a container of water.
We recommend you add the plants to their water location as soon as you receive them to reduce the stress from travel. Although we ship our plants in tip top shape, in some cases they may take a few days to settle & recover from their travel.
